Privacy policy

Last updated: June 20, 2026

PAPABALI operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PAPABALI is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details: Name, address, billing address, shipping address, phone number, and email address.

  • Financial information: Credit/debit card numbers, transaction details, and payment confirmation.

  • Account information: Username, password, security questions, preferences, and settings.

  • Transaction information: Items viewed, cart contents, wishlist, purchases, returns, exchanges, and past transaction history.

  • Communications: Information included in your customer support inquiries or other communications with us.

  • Device information: IP address, browser type, network connection, and other unique identifiers.

  • Usage information: Interaction data regarding how and when you navigate our Services.

Personal Information Sources

We collect personal information from the following sources:

  • Directly from you (e.g., when you create an account or communicate with us).

  • Automatically through the Services (e.g., cookies and similar technologies).

  • From our service providers.

  • From our partners or other third parties.

How We Use Your Personal Information

  • Provide and Improve Services: To process payments, fulfill orders, manage accounts, and recommend products.

  • Marketing and Advertising: To send promotional communications and show relevant online advertisements.

  • Security and Fraud Prevention: To authenticate accounts and protect against malicious activity.

  • Communicating with You: To provide customer support and maintain our business relationship.

  • Legal Reasons: To comply with applicable laws and enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information to:

  • Shopify, vendors, and service providers (IT, payment, analytics, shipping).

  • Business and marketing partners for advertising services.

  • Third parties when you consent or request disclosure.

  • Affiliates within our corporate group.

  • Legal authorities to comply with law or protect our rights.

Relationship with Shopify

The Services are hosted by Shopify. Information you submit is transmitted to and shared with Shopify to improve the services. To learn more about how Shopify uses your personal information, please visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our site may contain links to third-party platforms. We are not responsible for the privacy practices or content of these external sites.

Children's Data

Our Services are not intended for children. We do not knowingly collect information from individuals under the age of majority.

Security and Retention

While we implement security measures, no system is impenetrable. We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your residence, you may have rights to:

  • Access, delete, or correct your personal information.

  • Request data portability.

  • Opt-out of the sale or sharing of information for targeted advertising.

  • Manage communication preferences (unsubscribe from emails).

We will not discriminate against you for exercising these rights. We may need to verify your identity to process requests.

Complaints

If you have concerns about our data processing, please contact us. You may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your information outside of your country of residence, relying on recognized transfer mechanisms where applicable.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please contact us:

  • Email: support@papabali.com

  • Address: 656 Spar Dr, Redwood City, CA, 94065, US

  • Phone: +1 (818) 697-0240